I’m a subscriber to an author’s service. Last month, I considered upgrading to access her higher tier benefits, but found that I could no longer see the tiers with their benefits listed. I could still upgrade, but without the information about what was in the tier, I got frustrated and ended up not upgrading.
I just was reminded about this experience today and wanted to bring this up.
Current subscribers should still have visibility to the tiers and their benefits. This has many benefits:
- A user may go to a lower tier instead of unsubscribing if they keep the benefits that are most important to them
- A user who wants to upgrade can see all the benefits and pick the best plan for them
- A user can see what the current list of benefits for their tier is