I can't publish anything...whole site crashes every single time

[Kasa]

Finally decided to try posting on Ream and I’ve been ripping my hair out. Just uploading my story and the site crashed three times. It seemed to be every time I clicked the diversity drop-down, so I just skipped it, and then it worked. Took forever for my profile pic/banner to show up. Profile pic is super blurry and no idea why.

MAIN PROBLEM: I can’t post anything. I go to publish and I get to the part where there is a drop-down menu for options where I’m supposed to choose my tier and the whole site crashes.

I tried on Google Chrome and on Microsoft Edge. Is this a browser issues? Should I try another browser? Or is this a Ream issue?

I only have on tier. Do I have to have more??? I’ve been trying to find out if I’m allowed to only have one tier, and can’t seem to find that info easily enough.

[Bobbie]

Welcome,

Thanks so much for reaching out, and I’m sorry to hear you’re having difficulties uploading content.

Our entire team is working on this issue, and it requires a rewrite of the underlying framework once again due to the Google update in Feb.
This is highly detailed and not easily fixed but we’re working on a resolution as quickly as possible.

Other authors have found a possible workaround by publishing content from their phones or trying the Opera browser.

Updates here: Current Known Issues - Ream Help Center

Thanks for your continued patience.